Retail Sales Professional
Candidates must successfully complete a total of six units. These units will comprise: The level 3 mandatory unit and four optional units in the level 3 Sales Professional pathway And One further unit, which may be taken: from the optional units in the Level 3 Sales Professional Pathway or from a restricted selection of optional units at Level 2
Mandatory Unit
Candidates must achieve the following unit:- Work effectively in your retail organisation
Optional Units
Candidates must achieve a further five units. At least 4 units must be chosen from the following units at level 3:
Sales
- Process part exchange sales transactions in a retail environment
- Provide specialist support in helping customers to make purchases in a retail environment
- Develop individual retail service opportunities
- Provide a personalised sales and after-sales service to your retail clients
A maximum of one unit can be chosen from the following group of units at Level 2:
Other
- Promote beauty products to retail customers
Stock management
- Organise the receipt and storage of goods in a retail environment
- Audit stock levels and stock inventories in a retail environment
Product expertise
- Monitor and help improve food safety in a retail environment
- Assist customers to obtain appropriate insurance
Sourcing
- Source required goods and services in a retail environment
Merchandising
- Maintain the availability of goods and services in a retail environment
Management and leadership
- Help to manage a retail team
- Plan, monitor and adjust staffing levels and schedules in a retail environment
Finance and administration
- Enable customers to apply for credit and hire purchase facilities
Customer service
- Monitor and evaluate the quality of service provided by external suppliers to your customers
A maximum of one unit can be chosen.
Clothing and footwear
- Provide the lingerie fitting service in a retail environment
Food and drink
- Process bake-off products for sale in a retail environment
- Process fish and shellfish for sale in a retail environment
- Process greengrocery products for sale in a retail environment
- Finish meat products by hand in a retail environment
- Contribute to dough production control and efficiency
- Select, weigh and measure dough ingredients
- Hand divide, mould and shape fermented doughs
Customer Service
- Organise the delivery of reliable customer service
- Improve the customer relationship
- Work with others to improve customer service
- Monitor and solve customer service problems
- Promote continuous improvement in customer service
Optical Retailing
Candidates must successfully complete a total of five mandatory units plus 3 optional units.
Mandatory Units
(Candidate must complete all 5 units)- Contribute to communications within the optical practice / store
- Meet customers of the optical practice / store and provide information
- Deal with customer concerns, complaints and dissatisfactions
- Contribute to the record keeping of the optical practice / store
- Contribute to health and safety in the optical practice / store
Optional Units
(Candidate must complete 3 units)- Select and sell optical products to meet customer needs
- Determine facial, frame and spectacle lens measurements
- Process optical prescriptions and order optical products
- Provide a spectacle collection service
- Provide a spectacle repair and adjustment service
- Provide a contact lens collection service
- Display and merchandise product in an optical practice / store
- Carry out routine optical screening procedures
Retail Management
Mandatory Units
Candidates must succesfully achieve the following unit:- Work effectively in your retail organisation
Optional Units
Candidates must achieve a further five units. At least 4 units must be chosen from the following units at level 3:
Sales
- Process part exchange sales transactions in a retail environment
- Provide specialist support in helping customers to make purchases in a retail environment
- Develop individual retail service opportunities
- Provide a personalised sales and after-sales service to your retail clients
Organisational Effectiveness
- Help to monitor and maintain the security of the retail unitClothing and footwear
- Provide the lingerie fitting service in a retail environment
Food and drink
- Process bake-off products for sale in a retail environment
- Process fish and shellfish for sale in a retail environment
- Process greengrocery products for sale in a retail environment
- Finish meat products by hand in a retail environment
- Contribute to dough production control and efficiency
- Select, weigh and measure dough ingredients
- Hand divide, mould and shape fermented doughsHome and garden
- Establish customer needs and provide advice regarding tiling products
- Advice customers upon measuring and planning for the fixing of tiles
- Advise customers upon the fixing of tiles
Other
- Promote beauty products to retail customers
Candidates must successfully complete a total of six units. These units will comprise of:The level 3 mandatory unit and four optional units, Plus one further unit, which may be taken: from the optional units or from a restricted selection of optional units at Level 2
Stock Management
- Organise the receipt and storage of goods in a retail environment
- Audit stock levels and stock inventories in a retail environment
Management and leadership
- Plan, monitor and adjust staffing levels and schedules in a retail environmentFinance and administration
- Enable customers to apply for credit and hire purchase facilitiesSourcing
- Source required goods and services in a retail environmentProduct expertise
- Monitor and help improve food safety in a retail environment
Merchandising
- Maintain the availability and services in a retail environment
- Help to manage a retail team availability and services in a retail enviroment
Customer service
- Monitor and evaluate the quality of serviceprovided by external suppliers to your customers
A maximum of one unit can be chosen from the following group of restricted optional units at Level 2: unit can count towards the qualification when chosen from the following:-
- Organise the delivery of reliable customer service
- Improve the customer relationship
- Work with others to improve customer service
- Monitor and solve customer service problems
- Promote continuous improvement in customer service Advanced Apprenticeship Framework (NVQ)
Key Skills* Technical Certificate level 3 in Retail operations
- Application of Number Level 2
- Communication Level 2
- Environment
