Business and Administration
Mandatory Units
- Carry out your responsibilities at work 2
- Work within your business environment 2
Optional Units (Select 3)
- Ensure your own actions reduce risks to health and safety
- Maintain customer relations
- Manage diary systems
- Organise business travel and accommodation
- Deal with visitors
- Process customer financial transactions
- Operate credit control procedures
- Store, retrieve and archive information
- Research and report information
- Organise and support meetings
- Use IT Systems 2
- Use IT to exchange information 2
- Word processing software 2
- Spreadsheet software 2
- Database software 2
- Presentation software 2
- Specialist or bespoke software 2
- Use a telephone system
- Operate office equipment
- Prepare text from notes
- Prepare text from shorthand
- Prepare text from recorded audio instructions
- Produce documents
- Work effectively with other people
- Carry out your responsibilities at work 2
- Work within your business environment 2
Mandatory Units
- Carry out your responsibilities at work 3
- Work within your business environment 3
Optional Units (4 Units required with at least 3 from Group B)
Group A
- Ensure your own actions reduce risks to health and safety
- Manage diary systems
- Organise business travel and accommodation
- Use IT systems 2
- Use IT to exchange information 2
- Database software 2
- Presentation software 2
- Specialist or bespoke software 2
- Prepare text from notes
- Supervise an office facility
- Procure products and services
- Manage and evaluate customer relations
- Manage the payroll function
- Complete year-end procedures
- Monitor information systems
- Plan and run projects
- Research, analyse and report information
- Plan, organise and support meetings
- Make a presentation
- Organise and co-ordinate events
- Word processing software 3
- Spreadsheet software 3
- Website software 2
- Artwork and imaging software 2
- Design and produce documents
- Plan and implement innovation and change
- Develop productive working relationships with colleagues
- Productive leadership for your team
- Prepare text from shorthand
- Prepare text from recorded audio instruction
